Customer Service 101: The Basics
In any form of business, great or small, customer service always play a very important role as that can be considered as the lifeblood of a business.
There are many different ways and mediums in which customer service is delivered, it can be via a phone conversation, actual and face to face interaction, or any form as to which you are facing a customer.
And, with the different medium used in delivering customer service, there are also different strategies by which it can be provided, and they are even more and more training or courses are given to employees to allow them to exercise such. But then, it is important that you know about the importance of having this specific core skills so that you will have a solid foundation and understanding as to how it can be useful for any business.
The basics of customer service revolves in the different elements and one of these is respecting in a way that you make your customer feel important and appreciated making them feel valued no matter who they are.
When you show that you understand the customer, they will give you that benefit of the doubt and they will learn to trust you, and when you provide them that kind of understanding they need in what they are there for they will feel the comfort and ease as well. Listening is another form of good customer service, making this go hand in hand with understanding all by letting the customer talk, express, and vent out if necessary, and empathizing with them by showing you are with them in the situation and are willing to help.
Facial expression, gestures, and tone of voice all reflect how you respond to the customer therefore, you must always respond to the customer politely and positively, maintaining proper neutral expression so that the customer will feel that you are not affected but you show further respect to them.
Overall, the complete package of customer service will fall on how you deliver, how you keep your commitments and promises, and how you go the extra mile to provide the service even if it is beyond the call of duty, that will make the customer satisfied at all cost. The ability and tools, and resources to learn better and excellent customer service are endless, and when you do have all these you can be assured that you will get a positive feedback from customers, all the way.
Bear in mind that good customer service will invite customers to patronize you, but bad customer service will drive them away from you.
Citation: website here